Ordering FAQs
X8 Drums Ordering FAQ
Product Availability:
Product availability is displayed on every product page just above the Add to Cart button.
When Will My Order Ship? Tracking your Shipment
We ship from multiple distribution centers across the country. Most orders ship within 1-3 business days. We will send you an email containing the tracking number(s) as soon as your order ships. Product availability and processing time is displayed on each product page, just above the Add to Cart button. To view the status of your order, click the "Account" link located at the top right corner of every page.
International Shipping
Need to ship internationally? Submit your request via our help form and we'll reply with a custom quote that you can accept online.
Payment Methods:
We accept payment using the following: MasterCard, Visa, Discover, American Express and PayPal.
Damaged Goods
In the unlikely event that you receive a product that is damaged or defective please inform us using this form. Photos of both the damaged item and shipping materials are required. All claims for damage or defective products must be made in writing and within three (3) business days of receipt.
Please retain the shipping carton and all original packing materials. There will be a 20% restocking fee if items are not returned in their original packaging.
After you notify us, we will send you a Return Merchandise Authorization (RMA) number and instructions for your return and replacement.
Prices:
Prices, quantities, and availability of items on this website are subject to change. While we strive to provide a satisfying experience for all of our customers, if a listed item is sold, out of stock, differs or has changed in description, pricing, or attributes from what is listed on this website, we reserve the right to cancel any order that cannot be filled accordingly. Of course, in the event that a problem such as this occurs, we will contact you via email right away and offer substitutions.
Product Photos & Descriptions:
Product photos and descriptions including color, shading, and measurements may differ in appearance than the actual product you receive. While we strive to accurately display the characteristics of every product we offer, hand drums are hand made instruments and can vary in color, shading, size, and texture from the product photo and measurement descriptions on our site. If you're very specific on an exact color or size please call first before ordering to discuss your needs. It might be best in those cases to purchase locally. Please note if you order an instrument, receive it, and are not happy with the size, color, shading, sound, fit, finish, etc... you may return the product, within 30 days and with original packaging, for a product refund or store credit.
How do I contact you?
Please click here to reach the X8 Drums Support Team.