Return Policy
By purchasing from X8 Drums you agree to the following terms:
Purchases made from this website are granted a thirty (30) day approval period from the date that the item ships. For orders that have multiple shipping dates due to product availability, the approval period is per item, not per order. Exceptions: We cannot accept returns or exchanges for printed or recorded material, wind instruments*, replacement drum heads**, Build Your Own Cajon or Bongo kits and blemished drums.
If you decide not to keep the merchandise, you may ship it back to our warehouse, in the original carton with all accompanying packaging and paperwork. Returned items must be shipped back within ten days upon completing return request form. Items sent back after the ten day period will not be accepted for return. When we receive the item in its original condition, we will refund the amount of the purchase, less outbound shipping costs and a 10% re-stocking fee. The customer is responsible for return shipping costs.
Customers can submit a return request by logging into their customer account, finding the order they wish to return and clicking the Return Items link.
*Kindly note there are no returns on Didgeridoos and other Wind Instruments. Playing wind instruments requires the player to press their mouth against the instrument's opening. For health reasons, we do not accept returns on these items.
**Returns or exchanges will not be accepted for replacement drum heads. Please double-check with the manufacturer of your instrument to ensure that you are purchasing the correct head for your drum.
Please retain the shipping carton and all original packing materials. X8 Drums reserves the right to charge a 20% restocking fee if items are not returned in their original packaging.
Damaged Goods
In the unlikely event that you receive a product that is damaged or defective please inform us using this form. Photos of both the damaged item and shipping materials are required. All claims for damage or defective products must be made in writing and within three (3) business days of receipt.
Please retain the shipping carton and all original packing materials. There will be a 20% restocking fee if items are not returned in their original packaging.
After you notify us, we will send you a Return Merchandise Authorization (RMA) number and instructions for your return and replacement.